Econtrac Support Maintenance System
Malaysia Fully Integrated Maintenance and Support Service Cloud Application
Customer Support Software That Increase Your Productivity
We’ve What Support Maintenance System require
Number of valid, expired, cancel, pending contract and Instant Search Customer
Configure support team member with permission and role
Number of Valid and Value Contract, Monthly Bar and Pie Chart, Filters Contracts
Notifying customers for monthly expiring contract and subscription in a click of mouse
Monitoring and Assigning training sessions, number of trainees and appointment fixing
Submit and monitoring Service Tickets by hours and Customer Rating
Subscription or Warranty is much easier with Statistic, Graph and Filters
Whether to schedule training, site visits or product demo with monthly calendar view
Statistic, Pie and Bar Chart as well as filtering to have a different dimension of analysis
UBS Software and MS Excel Integration
- Import Customers
- Import Subscription
- Import Service Contract
- Import Training
We Make it Easy to Connect With Users On Every Platform
Anywhere, Anytime on Any Device using our mobile-friendly Service Contract web application.
Your Data is Auto-Backup and Protected
Your data and records are all saved and backup in a secured cloud environment. User login comes with OTP
Users’ Access is Better Control
Easier to collaborate users from different locations and levels using same database and platform. All inputs and reports are instantly accessible according to permission setting.
Support Maintenance System Preview
Frequently Asked Questions
1. Is there any trial version?
We provide one month free trial without any obligation.
2. Is this software a cloud or desktop application?
Econtrac is a cloud application with yearly subscription.
3. Which software can can this application integrate?
Currently only UBS Accounting and UBS Inventory Software is able to sync with Econtrac but will integrate with your software with API provided.
4. Who should I approach should I face any issue?
We will online TeamViewer remote access any technical issue during office hour, since your subscription comes with support maintenance.
5. Will my customers information under Personal Data Protection Act 2010?
With OTP login, only user with One Time Password send to user email allow to login. We are bind by this act to protect your customers information.
6. Which industries are suitable for this Support Maintenance System?
Companies that manage their customers maintenance support and service with yearly contract that require renewal, service appointments for technicians, warranty will benefits a lot.